Warranty Terms
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We want you to be happy with your jewellery. That is why you get a 14-day right to cancel online purchases and a 2-year warranty against manufacturing defects on all our jewellery. If something has gone wrong, we will help you with the next steps. Exceptions to the right to cancel, including personalised jewellery, are explained below.
A 2-year warranty on your jewellery
The warranty covers manufacturing defects in materials and workmanship on jewellery purchased from Iceyard, including custom jewellery. It applies for two years from the purchase date. A manufacturing defect might be a faulty clasp, a weak joint or a flaw in the stone setting.
If the fault is covered, we will repair or replace the jewellery at no cost to you. Please send us your order number and photos so we can assess the issue and agree on a solution.
What does the warranty not cover?
The warranty covers manufacturing defects, not every type of damage that can occur during use. The following are not covered when they result from use, accidents or external factors:
- Normal wear and tear: scratches, marks and gradual wear to the surface or plating.
- Colour changes: discolouration or loss of shine caused by wear, chemicals, chlorine, perfume or treatment the jewellery is not designed for.
- Accidents and strain: breakage, bending and damage caused by impacts, dropping, snagging, pulling or improper storage.
- Missing stones: stones that come loose because of an impact, a damaged setting or another external factor. Manufacturing defects in stone settings remain covered.
- Alterations by others: damage caused by repairs, resizing, engraving or other modifications carried out by a third party.
- Loss and theft: jewellery or parts that have been lost or stolen.
We assess the cause of the specific fault. A wear mark or scratch does not void the warranty for a separate, unrelated manufacturing defect. These terms do not limit the properties we have promised for the product you purchased.
How to get help
Contact iceyard.business@gmail.com or use the contact form. Describe what happened and, if possible, include your order number or other proof of purchase and clear photos. We will help you with the assessment and any return. You do not need the original packaging to report a fault.
If the model has been discontinued or is out of stock, we will agree on the next steps with you. A different piece of jewellery or a gift card may be agreed, but cannot replace a statutory right to a refund without your consent.
Damage outside the warranty may sometimes be repairable for a fee. We will tell you the price before starting, and you decide whether to proceed.
14 days to change your mind
For ordinary online purchases, you have a 14-day right to cancel, starting on the day after you receive the item and the required information about your right to cancel. Let us know within this period. You then have 14 days to send the item back.
You may open the packaging and inspect the jewellery. Use beyond what is necessary to inspect the item may result in a deduction for a documented reduction in value, where the legal conditions are met. Return shipping, refunds and our voluntary exchange policy are explained on the returns and exchanges page.
The right to cancel does not apply to jewellery made to your specifications or clearly personalised, such as an individually designed pendant or personal engraving. Any hygiene exceptions apply only where the legal conditions are met and a relevant hygiene seal has been broken. An exception to the right to cancel does not remove your right to make a claim for a fault.
Your statutory rights still apply
The warranty does not limit your rights under the Norwegian Consumer Purchases Act. You may report a fault within a reasonable time after discovering it; two months is always sufficient. The overall period for making a claim is normally two years, or five years for goods intended to last substantially longer than two years. You may therefore be entitled to make a claim even after the warranty has expired. Any remedy you are entitled to must be provided at no cost to you.
The warranty provider is Iceyard / Paekar Business, organisation no. 930 842 907, Lerkeveien 20, 1476 Rasta, Norway. See also our contact information. If you bought the item from another seller, you can make a claim with the seller you bought it from.