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Shipping and Delivery

Shipping and Delivery

Standard delivery time in Norway is 3–5 business days from order to receipt. For custom jewelry and special orders, the total delivery time is approximately 30 business days. This includes any production; production time is not added to these estimates. For custom orders, we clarify the delivery time for the specific order before you place it.

Business days are Monday to Friday, except public holidays. Delays may occur, particularly during busy periods. Contact us if your order has not arrived as expected.

Shipping Cost

  • Norway: Standard shipping costs 59 kr. Free standard shipping is available when the value of the goods after discount is at least 1,500 kr.
  • Outside Norway: To addresses where we offer delivery, shipping costs 239 kr. Free standard shipping is available when the value of the goods after discount is at least 2,000 kr.

Available delivery options and the final shipping cost are shown at checkout before payment. Delivery time outside Norway varies by country and carrier. Contact us for an estimate; the estimate of 3–5 business days applies to standard delivery in Norway. For the Mystery Box, any shipping cost is shown along with the subscription price before ordering.

Tracking and Delivery Assistance

Follow the tracking information you receive. If the package is delayed, missing, or damaged, contact us at iceyard.business@gmail.com with the order number. In the event of visible damage, photos of the package and its contents are useful. We will help you with the matter and contact the carrier.

The fact that the package has been shipped or is at a pickup point does not in itself mean that our obligations in the event of loss or damage are void. Your rights in the event of delay or deficiencies are governed by the agreement and the Consumer Purchase Act.

Returns and Shipping Refunds

If you exercise your right of withdrawal for the entire purchase, the cost of our cheapest standard delivery will also be refunded. Any additional cost for a more expensive delivery method will not be refunded. Under the standard right of withdrawal, you pay the return shipping if this was stated before the purchase, unless otherwise agreed. In the event of errors or deficiencies, we will help you with the correct return process.

See returns and exchanges for procedures, deadlines, and legal exceptions.

Find your size

Need help?

Find your size, compare our chains or get help with an idea.

Frequently asked questions Bli kjent med kjedetypene Design ditt eget smykke Kontakt Iceyard Min konto og mine bestillinger

Delivery and returns

Read our latest information on shipping, delivery, returns and exchanges.

Shipping and delivery Returns and exchanges

Shop with confidence

We help you all the way, also after your jewellery has arrived.

  • Easy exchanges and returns

    No hassle. You have 14 days to change your mind, and we make returns or exchanges of size and model quick and easy.

  • Insured parcels

    All parcels are insured. If your parcel is lost or damaged in transit, we sort it out for you.

  • 2-year guarantee

    All jewellery in our collection has a two-year guarantee against manufacturing defects.

  • Quick help

    Send us an email or a message on Instagram and we'll help you with returns, exchanges or the right size.

Returns and exchanges follow our refund policy. Custom and engraved jewellery and Mystery Box have their own rules.

Complete your look

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